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http://www.openvoc.eu/poi#funnyReviews
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  • I hired this company to do a move-in/move-out clean for my rental property. Initial contact was great and I was able to schedule the clean right before my new tenant moved in. I explained that I would not be present for the clean and that I would send instructions and photos as to where the crew could find the key. One business day prior to our appointment, I sent over photos and instructions and was told that they would be added to the work order. Over the weekend, I had a serious phone malfunction and emailed them with my husband's contact information. I received a response promptly and I thought we were good to go. On the day of the clean, the crew contacted my husband regarding access to the property. He told them I had provided instructions. About an hour later, I received a message from an office representative regarding access to the property (receipt of this message was delayed as my phone was malfunctioning). They wanted to know how to get in the property. I called them back and again explained that I had sent instructions and photos how to access the property. I spent a significant time at the property prior to our appointment and was acutely aware of the shape of the property. My former tenant was perhaps on the cusp of OCD and the property was in extremely good shape after a three-year occupancy. There was certainly detail work that needed to be done but I was doubtful the final price would be at the high end of the quote I was given. I had also inquired about the Yelp discount when scheduling. When all was said and done (and my Yelp discount applied), I was pretty much to the dollar at the high end of the quote. I wondered whether they had charged me for the hour+ the crew sat around *not* cleaning because they didn't have access instructions. Frankly, it wasn't worth my time to investigate as I had other things to do. And, full disclosure, I did not end up making it over to the property to check out how they did. Maybe it was amazing. Maybe they discovered another dimension in a closet. I don't know. Next time, I will probably try another company. Edited to respond to owner's comment: I did not recall receiving any GPS reports so I just looked through my mail from your company again and I did not in fact receive a GPS report. I received an invoice and credit card receipt but no GPS reports.
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