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  • Ordered a Custom sectional from Bigs on 1.2.15 from Lisa at the Sunset Store, she had no problem taking payment in full, explaining to me that i would have my sectional in 6-8 weeks 8 being the absolute latest. i expressed i needed it by the 8th week and if not able to do so id need to go a different route, she said it would 100% be there by the 8th week. I call on the 5th week to make sure and I'm told yes it will be there. 8th week comes and all of a sudden no one can return a call. I have to go to the store and hunt down the GM greg after 2 weeks of him not returning my calls. tells me my couch will be here by end of following week and he will refund 17.5% off the original price and will call me monday to schedule my delivery. Monday comes and i hear nothing i call and call and no one at the store pics up. Bottom line WORST CUSTOMER SERVICE ever. you get the run around and "its not me" from every employee. NEVER AGAIN. id buy lawn furniture for my house before i buy a thing from them
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