We were looking forward to trying Pick Thai after hearing positive reviews.
However, when we showed up at 5:45 pm, the host simply told us that we had no reservation. He refused to check the reservation list to see what happened and was not apologetic. Even after showing him that a call was made, he simply said he wouldn't seat us. The restaurant was basically empty at that time.
This caused my friends and I to have to search for another restaurant last minute and was quite frustrating. When I called, I was told my reservation was confirmed.
Clearly, this restaurant is not interested in customer service and is just relying on the success of a high profile review. I'd "pick" another Thai restaurant.
Update (4/23): The owner of the restaurant reached out to me very quickly after this review was posted. She was very apologetic and willing to re-accommodate us. I'll post an updated review after our return.