I love the clothing style of this store. The only issue is that this store has terrible customer service. I came in to return a pair of boots that I have never worn before (except when I tried them on) because the fit was a lot smaller than usual but the manager wouldn't let me. She said "We can't take these. Not when they look like THAT." And gave me the most judgmental look. The bottom of the shoes were scratched up a little but that is what they looked like when I bought them. I tried explaining that to her but she wouldn't even listen to me. How do they expect me to pay attention to the bottom when I buy them??? It's not my fault they were "damaged" and now they're accusing me of being a liar. Wasting $60 isn't what pissed me off, it's the fact that the manager was being so rude and sassy while wrongly accusing me. The cashiers and workers there also ruin the whole shopping experience. They really need to lighten up a bit.