While I heeded the negative reviews I'm glad I gave In & Out a try. My husband & I had a great experience on Monday 1/4 at 9:30 am. We just drove our cars from the emissions testing at the chandler airport (that was also an easy breezy service!). The DMV in Chandler was a dreaded experience last week (2hrs to get temporary licenses surrounded by a bunch of literally sick/coughing/sneezing folks! ) so this time we wanted the convenience (& what we perceive to be a healthier mental & physical experience) of using third party services.... In & Out lived up to their name! We were in & out fast!
We were assisted by Jay at the counter who was excellent! There was no wait time at all - we walked right in & Jay immediately greeted us with a smile & a "happy new year". We had to register 2 out of state vehicles - 1 with a title & the other without (still has a lien-holder on it in CA). The only document we personally had to complete was a signature on the credit card receipt to pay for registration fees (we each opted to register for 2years). To my pleasant surprise - There was no need for us to complete anything else - not even the lengthy & confusing MVD registration application that I had downloaded from MVD online - Jay did it all right from his computer. We just needed to show our emissions form, title if applicable, and our drivers licenses (the temporary we received the week before was sufficient). It took between 5-7 min for each of the registrations (mine was a little longer due to the fact I was also changing my title from CA to AZ). We walked out with new AZ plates in hand & my hubby was even happier that he was able to get his special Freedom plate issued on the spot!
PS - they have a Nice selection of plates to choose from, too.
PSS - While we were there, 2 others also came in & I observed that they were greeted & assisted by the other service reps just as friendly & fast as we were by Jay.
The service fee was well worth the convenience & exceptional service we received with In & Out title. After reading so many mixed reviews of this place I felt it important to share my very positive & unbiased experience.