I think this shop is just fine! All the staff is friendly and helpful. The shop is well stocked with needlepoint canvases and threads, cross stitch charts, fabric and threads, and knitting wool. I am not into knitting, but the needlepoint and cross stitch is a good selection of everything. As with all independent shops, the prices are what they are. If you want discount and no help whatsoever, Michaels is further up Bell Road. I do not live in Az, but visit family once a year, and always make a point of going here two or three times during my stay. I have never once been treated poorly or felt uncomfortable. Needlers Nest is well worth the visit if you are going to the Peoria, Sun Cities, and Surpise area of the valley.