Went on Saturday night, place was packed after 7:00pm! The restaurant doesn't take reservations during peak hours, so you have to check in with the host and they give you a tracker. Wait was ~45 mins. at 6:30pm on a Saturday.
Service: Waiters are attentive, and service is standard for a steakhouse. They'll walk you through the menu if it's your first time there.
Food: Complimentary bread was fresh out of the oven, with whipped butter - perfection. Had the New York Strip, was cooked to my preference (medium-rare). Twice-baked potato was delicious, crispy with bacon bits on top - highly recommended! A very filling meal, and what you can expect from a steakhouse chain (nothing mind-blowing, but up to fairly high standards).
Overall: Great first experience at The Keg, and would definitely return if I felt like I wanted some nice steak!