This rating is for the alterations. I took a pair of expensive new pants to be altered. I just needed the pants lengthened. This involved taking the hem down as much as possible, as I am too tall for regular pants. The additional fabric in the pant legs would be enough to make the pants long enough to wear with heels - I made sure of this before I bought them.
When the pants were returned to me after the alteration, each leg was a different length and the hem was cut, then tacked up with cheap lace. I don't know how much length was cut, but enough to make them unwearable with heels. I took them to another alteration place and paid for them to fix the pant legs so they were the same length.
Tide returned my money for the alteration, but actually made me pay for the dry cleaning. I was pretty turned off, realizing that my $280 pants were now not wearable because of their negligence. I assumed they would tell me I didn't owe for the dry cleaning. I should have refused to pay for the dry cleaning. Anyway, don't take good quality expensive clothing here to be altered.