I've been in a few times for warranty service, oil changes and minor car upkeep. Staff is unfailingly polite. Wait room is comfortable, bright and clean. Someone decided there should be your choice of coffee and fresh donuts in there, because a tray of carrots and veggies just wouldn't make people as happy. Yes, the service is a tad more expensive but I walked out feeling like this was a crew of competent people who cared about details, and who would stand by their work.