Last fall we purchased a certified preowned Cadillac SUV for our son. Our sales person was Steve Hoffman, he was very helpful and a pleasure to work with while looking for a car. It was our first Cadillac purchase so Steve pointed out the features to our son and set everything up for him before he drove it off the lot.
Today we took the SUV in for an oil change and the service department found a few maintenance issue's that caught us by surprise especially since we have only had the SUV for approximately 7 months. I dealt with Service Advisor Keith Acree, who went over everything with us. Keith was very helpful and understood our frustration with some of the issues that they found with the SUV. I called Steve Hoffman and told him what was going on and he advised the Asst. General Manager, Scott Trombley, of the situation. Findlay Cadillac took care of the few issue's at no cost to us. Mr Trombley said "It's the right thing to do". It's nice to know that Cadillac stands by their product. Thank You to these gentlemen who understood our concerns and resolved the situation to our satisfaction. We will gladly recommend Findlay Cadillac to our friends and family in the future.
Thank You,
Mike H.