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  • Since when did it become okay to serve food in plastic bags? Turn off number one. I brought my boyfriend for his birthday expecting this place to live up to the hype only to be completely and utterly disappointed. We ordered snow crab legs, shrimp, mussels, broccoli, potatoes and rice. The snow crabs were not pre-cracked and were incredibly difficult to open as we were not given any tools before asking. Turn off number two, the shrimp were not de-veined meaning we had to put even that much more effort into our dinner. The only thing we didn't have to do was kill the shrimp ourselves really. The mussels were okay. The broccoli was $7 for not even a head of broccoli, menu says it would come in garlic sauce but it was just steamed with butter. The potato was just that, a potato in a bag, cut in half and tasteless. I would tell you about the rice, but unfortunately or not, it never made it to our table. After struggling with a few shrimp and one or two crab legs, we gave up frustrated. We really just wanted to leave and were completely turned off by the whole experience. After waiting and waiting for a waitress or a staff member to come by, I had to seek out the manager myself, and tell him about my experience. I offered to pay for a small portion of the meal yet he still came back with a $35 bill, claiming that as a manager, he's powerless to make any changes. Will never be returning to any of these franchises again.
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