My saga continues as the wonderful drivers in Las Vegas keep crashing into my cars. This time, a delightful young lady, who was too busy texting, rear ended my Q5 while stopped at a light. New Look had the car for almost 7 weeks. Mimi was very good at providing updates and the body work was good. But they lost my license plate/decal as well as personal items in the trunk. They also returned the car dirty. See pictures. They did compensate for the losses, but why not get it right the first time? With slightly better systems and management, this place could be a top notch shop.