They came out promptly and took care of the bee problem. Just one option given though...to kill them. I feel guilty killing all those Honeybees. They weren't aggressive at all. I wish I would have known about "live bee removal". I unfortunately didn't search for that on the internet before asking the guy on the phone at the first and only place I called. When asked about it, he said "no one does that anymore". Not true sir, you can find multiple local places on the internet, so search, if your bees don't seem mean, and you have a heart. But if the bees are mean and come after you...then have them exterminated because they are africanized have no chance of being re-homed.