About 4 years ago, I had installed fiberglass insulation on my garage door which added an extra 80+ lbs to the door. Now, I started noticing that it was making more noise than normal, worried that my single spring system may break, I called A1 to ask if I can get someone to come and inspect it for me. I got a hold of Malory over the phone and I had asked her if I can get a rough estimate prior to someone going on site. Unfortunately she did not know however, she was very helpful in getting me in touch with Tom. Tom was so informative and very professional providing me with a free estimate and a great explanation of what was involved over the phone. After which Malory set me up with an appointment and got me going. The day of the appointment, I got a call from Andrew letting me know approximately what time he will be at my home. He arrived on time as he indicated on the call and he was very courteous. During his inspection, I had asked him a couple of questions about my garage and he gave me so much insight on how to maintain and what to watch out for to prevent future faults. Andrew replaced my single spring system with a double spring and gave me a free safety inspection and system tuneup which I was not expecting. Thank you so much to the A1 Garage Door Service team for making my experience pleasant. I will continue to use A1 as my main service for garages and refer them to all my friends and relatives.