Went with a work party of 12 people on a Thursday afternoon with the restaurant maybe 30% full. Servers are so-so. They keep walking by your table and do not check up on you for refills of drinks or if you need napkins, etc. We had to keep flagging down multiple servers to assist as they did not seem to have full interest on an early afternoon lunch.
One party member ordered a vegetarian pasta (religious reasons). Steaks were ordered medium rare. Other dishes like apps and ribs and chicken were ordered as well. Out came pasta with shrimp in it. Had to call the manager and he apologized and only offered not to charge for this item on the bill, no other compensation. Steaks came out as rare and had to be sent back for more cooking. Ribs and chicken dishes came out fine. One of the last items to come to the table was salad and soup. It took extra long to make a house salad and soup compared to meat plates.
Finally, had to pay for alcohol and was overcharged. Server said that the system shows the price and that is what is to be paid. Had to obtain drink menu from the table we were seated at, and then the server showed this older menu (outdated?) to the manager. No apology again for incorrect service, and just an explanation that they can't keep control of all of the menus at the restaurant and the prices. Very poor excuse.
Paid the bill and departed. Likely will not return again. Service was very slow for Thursday at 13:30 in the afternoon and inattentive service for such a large work party where priority is usually given above smaller tables. Party members were not impressed at all.
This restaurant has a lot of potential, but if the interest of the restaurant is not there, then it is not there I guess.