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  • I scheduled a same day dental cleaning appointment and was booked right away. What they receptionist failed to disclose was that this "cleaning" would take 2 hours, yet not one tooth would be cleaned. What happened instead of the cleaning I scheduled was a "tour"of the office, an interview with the hygienist (about dental likes/dislikes, my budget), X-rays, and about an hour long oral examination. This led to a list of about $1000 in dental work. Then after all of that, which literally took 2 hours, we were informed of a cleaning that we could get that would take another 1.5 hours! What the hell?!! Picture taking your car to the dealership for an oil change that you scheduled over the telephone. But, when you get there, they take your car for two hours for testing, while they give you a tour and offer you water and coffee and a free gift. Then you get a diagnostic bill... with a long list of what's wrong with your car. But, no oil change. That cleaning is all we wanted. Now, I honestly think it's great they're so thorough, However, when a person takes time off from Work to get a dental cleaning, you schedule 1 maybe 2 hours. I talked to the front desk lady and told her that they need to be upfront with people and let them know that it can take 3 to 4 hours for an initial visit. I'm a lawyer, and I've reviewed Medical malpractice and pharmaceutical class action cases. I know what they're trying to do here. Basically find everything they can that's "wrong" and see how much they can get out of you and your insurance company. I know dentist's have to make money. But I requested a damn cleaning, that's it! Then, after my cleaning, and if I even like you, then I'll schedule appointments for other dental work to be completed. Not, the other way around. Like they literally scheduled us for future dental work in July and August and we didn't get a cleaning. The only reason I'm giving them 2 stars instead of 1 is because the staff is nice. It's just their sneaky practices!
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