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  • I went into this store on Sunday June 4, 2017 at around 1 PM. I came into the store and was not greeted. Typically when I go to AT&T I get greeted immediately. I told the man with the superman ring that I had lost my phone, needed a SIM card, and had already filed the claim which was approved and on it's way. I used to be a manager at an AT&T and typically frequent my old location but came here out of sheer convenience - NEVER AGAIN. He insisted that assigning me a new SIM would mess up my claim, despite the fact that it was already shipped? I called in to customer care, and went into a COR store - both parties telling me that it is okay to assign a temporary SIM card. If this location is only going to have one person working, at least make sure that person has product knowledge about company policies. Dissatisfied with my service I told him I would be on my way. Could not even get a goodbye or have a nice day from him - he simply darted to the family that came in. Guess he's just trying to get his commission up versus actually providing quality service. I would suggest taking care of your wireless needs at corporate locations, do not waste your time or your money with this authorized retailer!
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