My boyfriend (Justin) and I were visiting from MN. We walked into the shop and were greeted immediately by the super friendly staff. We did not have an appointment but asked if anyone would be able to take us. Luckily Bob had had a cancellation. Bob was absolutely amazing. He worked with Justin on the the small arrow he wanted and drew it exactly as imagined. I asked for an outline of MN and Bob pulled up several examples on his iPad and helped me pick the best one. I let Justin go first as it was his first tattoo. Bob walked him through it step-by-step and did a great job. Bob did a great job with my tattoo as well. Although it was my first tattoo I did unfortunately pass out (twice) during it. Bob was a super pro about the whole thing and I even got a lollipop :) I would definitely recommend Golden Rule and most especially Bob! Top Notch!