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| - I literally made this account just to leave this review. I've used Yelp before, but have never commented. This review is a bit late, but I think it's still worth mentioning. This happened February 2016.
I was looking around trying to find a place to have dinner for Valentine's Day. Given my girlfriend's love of fresh seafood, I wanted to give Kame a chance. There weren't too many reviews on Yelp then, but all of them were raving. Easy choice, right? They offered two times, either at 6pm or 8pm. I opted at 8pm since we had plans before dinner. A few weeks go by, and two days before the 14th, they call me and double check the reservation at 8PM. I thank them and say we'll definitely be there. Come the 14th, I called in the morning to triple check and they confirmed it yet again. So with three confirmations, I went a little beyond what was necessary to make sure we had seats, but I felt at ease.
We showed up right at 8PM and walked into the AYCE side of the restaurant since we've never been there before, but they showed us to the other door to Kame. When we entered, we saw that every seat was taken. They had mentioned that there was an earlier seating at 6pm, so we figured it's not a big deal if those people are finishing up their meal. We let the server know that we had a reservation, but he looked a bit confused. He left to talk to the hostess and came back with the bad news: they had given our seats to a couple that walked in. On Valentine's Day.
They apologized, something about the hostess not seeing the reservation list, and asked us to sit down at the tables by the entrance. I was upset, but I'm not the type to make or scene or yell. Those people also paid a lot of money to eat here, so it wouldn't be right to demand they give up their seats for us. We were told the people eating would finish within 15 minutes. They offered drinks and appetizers, but for the price tag $160, we didn't feel like getting full on the appetizers from the AYCE sushi side of the restaurant. We would have sat down on that side if we wanted that food. 8:30pm rolls by, and no one has left their seats. We ask when we will be seated, and the server says very shortly. It's now 9pm and we're still at the tables, still waiting, both of us starving and understandably upset at the situation.
It was pretty clear that at this point, we weren't going to be seated anytime soon. At 9:10pm, all the seats still taken, we got up and headed for the door, incredibly disappointed. The server ran over to us and apologized profusely and asked us not to leave but we were hungry and tired of waiting. We left, drove across the city, and managed to get a table to SoHo by 10:30pm, somewhat salvaging our Valentine's date. About half hour into that meal, I got a call from the server from Kame, apologizing again. He had talked to the chef and they wanted to offer us 50% off if we came back another day. I told him I would let him know, but I never made that call.
It was incredibly gracious for them to offer that discount, but both of us were just over wanting to eat there, rightfully so. As other reviews have said, the food is incredibly and it's probably one of the best, if not the best, omakase you can find in Vegas. It's a shame that after so much effort, 3 phone calls, a long drive and even longer wait, we never got a chance to find out ourselves. I wouldn't want this review to scare anyone away from trying Kame. In fact, I still recommend it. But my experience wasn't exactly what the previous reviews hyped it up to be. Hopefully yours can.
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