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  • Unfortunately I highly disagree with the four stars this location has. This is probably the worst coffee bean and tea leaf I have ever gone to. I keep trying to give this place a chance and ever time I go I'm annoyed and disappointed. In the last month I have been there 3 times and every time I go there are different people working so I have hopes that it will be different, nope. The first time I went, I had gone in with 4 different co-workers and they literally screwed up 3 of the 4 drinks.. like really? I can understand 1 drink but 3?? and its not like they were customized drinks, straight but drinks that they offer nothing added or changed. The second time I went in I went through the drive through I had asked if the iced hazelnut coffee had milk into because I am lactose intolerant and would prefer not to get sick while im at work, they told me no I go okay great let me get one of those, they had it me and it looks waaayyyy lighter than it should. So I look up the ingredients online and sure as shit it has milk in it.. so I walk my unhappy ass over there explain it to them and they go " oh that's weird we must be making it wrong then because we don't put milk in it?" ummm what???? so now im extremely wary of drinking it, I mean do you blame me, and I tell them im sorry but im having a hard time believing you that there isn't milk in it considering on your website it says otherwise. So after explaining all of that to them I ask for a black iced coffee and go to hand my drink back to the guy and he looks at me and says "oh your not going to drink it?" UMM?!?! NO IM NOT. and then today, I go into this location for the third time I order a iced black coffee, a blueberry scone, and a bar. I am literally the only person in the place and it took over 10 minutes to get my iced black coffee, I mean I've never worked at a coffee shop but I mean how hard is it to pour coffee and ice together, the chick hands it to me and I ask for my scone and she goes "oh you ordered one?"... what the hell???? oh you mean when I asked for a blueberry scone I wanted that? hmm yes I did. needless to say this location needs to get its crap together. I'm not sure how 3 different times with different people each time can screw up so badly.. there's a reason I will continue to pay more for Starbucks and actually enjoy my drinks and service.
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