For starters, the employee was busy on his own personal phone and then decided to help me while he was still on a personal call, on his own cellphone. Really, that happen.
I just needed to return a powerbank that failed. I was doing it before the 30 day policy. Didn't need a refund, just replacement.
Long story short, I wanted to replace my powerbank. My options were stupid. Option 1. Let the employee trade it out for one in his inventory and he will put it as "defective" but I don't get receipt so I'm screwed if this one fails as well. Or option 2. I can pay 3 or 4 dollars for him to do an ACTUAL return in the system. In doing so I would have a receipt but would have to pay the difference because the taxes between Chandler and Gilbert (where it was purchased) are different.
The employee said " I'm trying to just do the easy way for ya" More like for him. No wonder he works at RadioShack.