I checked into my room on a Thursday afternoon and noticed that the bathroom light was not working. I immediately called the front desk and they said that maintenance will fix it. Friday came and nothing , I called front desk and I was told that they will put it in the "managers log" but nothing happened. I had to shower with my phones flashlight on and slipped, glad I didn't break any bone, I probably should sue! Saturday came still nothing. I talked to the front lobby employee and he stated said he has not heard anything about my bathroom light not working. He also stated that they can't do anything since I booked my room through hotels.com. Horrible customer service, rooms smell like cigarette even though they are non smoking. Do yourself a favor and check in to the other hotels down the street. Extended stay America is not making America great again :(