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  • It was over a year ago that this place ripped me off and I'm still upset about it. I dropped off a queen size down comforter thinking it would be nice to have it dry cleaned rather than hauling it to the laundromat. My husband goes to pick it up after work and hands it over to me when he gets home. I immediately say, "This is not our comforter." What they'd given to my husband was a queen size synthetic poly-filled comforter that looked like it just came from goodwill or had been used for many years as the roof of a fort. It basically looked and felt very cheap and like something you'd have around for the dog to lie on or to eat on for a picnic at the beach. . I called Arcadia cleaners right away and was told repeatedly that it was my comforter. They said that everything is tagged immediately when dropped off and my tag number matched my receipt. I was told that there are security cameras and I could come look at the tapes. I went the following day and was told over and over again by the owner that what I had been given was what I had dropped off. I showed him that on my receipt the employee had noted that what I'd dropped off was a down comforter and he said that must've been a clerical error. He showed me the security tape and it shows my comforter being tagged and carted off. I don't know how they did it but someone somehow replaced my cozy comforter with the piece of crap comforter that was sent home with my husband. The feelings of frustration and anger were so overpowering I began fantasizing about standing out front of Arcadia Cleaners with signs boycotting the place. What made all of this even worse was the owner was a total jerk. Totally full of himself. I hope whoever stole my comforter at Arcadia is cozy. It cost me $150 and a lot of time and energy. As a school counselor I have little $ and little time/energy to be dealing with stuff like this. Shame on Arcadia cleaners!
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