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| - WARNING: MANAGEMENT IS RUDE AND DISRESPECTFUL and trains their staff to be that way as well! If I could give this location zero stars, I would.
Quick food review: I was there tonight (8/02/15), and the food was no better than other buffets in the area. For a birthday dinner, it was fairly disappointing, especially for the price. I should have gone elsewhere (Lotus of Siam) and eaten something of much better quality, as well as reliably and undeniably delicious, for less!
The reason I am so angry, however, is how my friend and I, and another couple seated nearby, were treated by staff. This couple had originally been seated at the booth next to ours, and had been there for a while. They got up together to refill their plates ... at which point the seating hostess placed new people at the table! Not only had the original couple obviously not been finished, their table hadn't even been cleared yet! When they returned to their table, they were obviously confused. The newly-seated people were rude and dismissed them, at which point the seating hostess swooped in and said "oh, my fault, let's sit you guys over here." So you're expecting people who'd paid $30 each to eat as much as they want and leave when they were finished to just be ok with being unceremoniously moved mid-meal?!? RUDE.
By this time, my friend and I were nearly ready to go, whereas the couple who'd been moved a couple of rows over were still mid-meal. I went over to them, apologized for imposing, told them that my friend and I had seen what had transpired, and asked if they would like me to find a manager for them to speak to. I asked if they were visitors (they were), and said that as a local, I did not want this experience to be the one they ended up telling as "the big thing that happened while they were in Vegas." I suggested that they should be comped for their meal, and they thought it was a good idea and that they would ask for it when the manager came to talk to them. So off I went to find the manager.
As I was bringing the manager to their table, the seating hostess tried to pull him aside, saying "I need to talk to you for a minute" and "You don't need to talk to them, they're fine." She was already trying to get out of trouble. The manager started talking to the couple and told me he'd come talk to me afterward, but I could already tell that he wasn't planning on doing anything. Sure enough, when he got over to our table, he said that he'd tried to comp them but "they wouldn't take it" -- of course not. Not when your staff is encouraged to either intimidate customers into not complaining (or guilt them into not getting a staff member into trouble). I wasn't too happy with this because obviously someONE got them to change their minds, whether it was the seating hostess or the manager himself.
At that point, he started attacking me, asking me why I even cared, since it didn't happen TO me. (Because I have a right to be offended, and a right to speak up, when other people are rude to those around me, that's why!) He made a show of "listening to me" but interrupted me frequently and rolled his eyes while I was talking, which I called him on. He asked if there was anything he could do to make our visit better, and I said that since he either wasn't listening/paying attention to WHY we were upset for the couple who had been reseated (and at that point, for the rude way he was speaking to me), there wasn't anything he could do for us and that we were going to leave dissatisfied -- and never come back.
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