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  • My son is getting allergy treatments at the hospital here by the La Quinta in Scottsdale, AZ. We have now stayed here three times and decided to join this rewards program. I was supposed to be staying just tomorrow night, 3/30, but my parents came to town and wanted to do a whole weekend. They were staying here for two nights - Friday and Saturday. They checked in and were told that the room next door was vacant and I would be able to get that room. I came right in. The man running the front desk, Matthew, was sitting in the back office. He yelled, "can I help you". I started to explain that I had a reservation for tomorrow but wanted to extend the reservation to tonight and that my parents had booked and the room next to them may be vacant. He HUFFED at me, got out of the chair he was sitting in, interrupted my story that was boring him, and asked for my name. I spelled it out. He was looked for a few minutes, so I asked if he needed my rewards number or anything. He said, "no I found it but you are only for tomorrow". I explained that I know this but as I stated before, we decided to come a day early. I told him I would like to see if the room next to them is still available but was abruptly stopped and told that it is not - never even asking for their name at all - he has no idea who I am talking about. Then tells me the price for tonight is $149. I said that that was a lot more than tomorrow, why. His exact comment, "I don't make the prices, I tell you them. You are more than welcome to go somewhere else." I told him that was quite rude and started to look at my phone for other hotels. Sadly, my parents happened to walk in and the kids really wanted to stay with the grandparents, so I said to finish the check in but he could try not to be so rude. He told me I am welcome to leave if I don't like his attitude, that he deals with my kind every day and does have to put up with it. I then, unprofessionally, responded that he is a very unhappy homosexual who needs to remember that he is in customer service. I know that was really rude, and there is no excuse. I believe that your company would not allow someone to talk this way to a customer. Another couple in the front told me to contact your company via email to let you know. He then yelled down the hall, "do I need to call the cops". I can't believe that a place I have stayed three times now and had planned to stay a few more while we finish this testing would treat us this way. Last time was fabulous- this time I walked to my room and felt like a prisoner not wanting to go through the front office again - which is where I am parked. He was the most horrible customer service person I have ever dealt with. I asked for the manager to which he replied, "my manager and co-worker will not be in until Monday". WOW, this is who is in charge!
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