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| - I was very pleased to find a local watch shop, but my experience has turned out very poorly. I'm writing to express my dissatisfaction with their product and service in hopes that they can either remedy the situation for future customers, or at the very least warn others away.
I bought a watch strap that I was reassured was strong and long lasting. I insisted that I didn't mind paying more, but I wanted a strap to last more than a year. The strap lasted two months (the glue came unstuck that held the fastener). I returned the watch, with the receipt, and asked for a refund or for a new strap. (I didn't want to get the same strap as I suspected the same would happen. )
I asked to see another strap (that I was told was worth $49), and I asked to pay the difference (I had paid $44 for the first strap that had broken). My offer was refused.
The salesperson told me that I had got my strap wet (the watch is not waterproof, and so I didn't get it wet) or had sweated on the strap. I pointed out that one does expect to sweat a little on a watch strap, and that it should not cause it to fall apart. In the end the shop replaced the broken strap with an alternative strap that I didn't like, because I insisted that I should get a refund. Through out the interaction the salesperson was rude and obstructive.
A much better way of dealing with customer (and one that perhaps might let the sales people sleep a little better) would have been to admit that the strap was faulty, apologised to me having to return it, and offered to replace it with the same strap or another, and had me pay the difference if the new strap was more expensive.
Instead, the shop has created another angry and upset customer. One gets the feeling with this place that they are not being honest, no prices on anything, and they are constantly reassuring you what a deal you're getting. I'd avoid, there are plenty of more reputable places on Bloor Street W.
Also, read reviews on this same business from their old address (http://www.yelp.ca/biz/canadian-watch-imports-toronto)--wish I had.
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