We had the most amazing customer service experience at this store. We flew to OH for a wedding, and the airline lost our bags; which carried my boyfriend's suit and all his clothes. This could have been a tragedy, since he is not able to fit on a regular off the rack suit.
We called before we arrived to the store and Joe at the Men's Department assured us that he could find just the right suit and have it altered in under 2 hours; we could not believe it. Once we arrived, he took us in right away and was extremely knowledgeable and helpful; he assisted us with everything from shoes to the perfect pocket square.
We were able to make it to the wedding and thanks to Joe, the weekend wasn't a total disaster.
Needless to say, if you are looking for a great experience where the employees actually listen and pay attention to your needs, this is the place to go.