The bad reviews are true about Chef Rubber. I went to see them after visiting their booth at the IBIE trade show the other day. I was excited to go an pick up one of their products. When I asked the young women at the front about this product at the trade show, she didn't know what I was talking about. I thought this was strange since they were just promoting their products at the show. You would've thought they would've been better prepared. Since Chef Rubber is in town, there was always a chance someone from the trade show would come by. I ended up walking out because she just kept searching on the computer, not knowing what to do, and then tried to find an available person to help her, which she couldn't. I read the owner's response to one of the reviews and it's amazing he admits to the problems they are having with their service yet blames other factors. Despite all of that, you can make improvements if you really want to. I own a business and there will always be factors, but when it comes to the people that you hire and how they treat customers, you have the power to change that. Maybe you really don't want to and it is time for you to give up and move out of state or better yet get out of the business because it's always someone else's fault.