Customer service was fine, very pushy but fine. Getting by bed delivered was a pain. I asked to have it delivered Friday I was told it could be there Monday. Not wanting to go the weekend without a bed I decided I could pick it up myself. I set it up I wasn't given any other address, was not told that it was at the warehouse. I was told to just come pick it up. When I got there I was told they did not have it and that I was at the wrong location. I had 15 minutes to make it to the new location before they closed. No way I could make it across town on a Friday night. It was very frustrating because I made arrangements, got a truck, got rid of the old bed and still was unable to get the mattress I ordered. I would never buy from there again because it was just a hassle to get my order.