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  • Had a reservation for an economy car. My expectation, because I had a reservation, was that a car would be ready when we arrived. Definitely not what happened. Waited about 45 minutes. There were NO cars in the lot. Several others were also waiting in the hot humidity. An SUV arrived for a family. Then a midsize Chrysler 300. This was definitely not an economy car, but we were told to take it, so we did. We weren't going to argue. Due their incompetence and unorganization, we nearly missed the reason we were in NC. GPS was wonderful. Very user friendly. When we returned the car, couldn't check out as usual. Had to go back downstairs. New system, computer glitch, understandable, but, truthfully, not my problem. We had a plane to catch. The final price for our rental was about $35 less than quoted. That was one of the few good things about my rental experience with Dollar. Will be using Hertz next time I need to rent a car.
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