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| - I usually don't write up reviews as it takes time and effort. However, it would be so unfair and wrong not to leave a well deserved 5 star rating for Carter and his associate Avery. I initially contacted them regarding an overhearting issue with my car. They diagnosed the possible cause which is the failing radiator but did not jump the gun to have it be replaced right away, instead I was advised to observe it first. As I drove the car around the heatpacked Phoenix summer, it really proves that the radiator is causing the overheating. I had it serviced by them, drove the car purposely in the peak of the ambient temp, no overheating occured. Now here is the interesting part, since I am so lucky enough that the car I bought has so many major problems, within the day, I noticed that I might have a malfunctioning transmission. I called in Carter again, relayed the situation and asked if he could further assist. He very willingly referred me to his trusted colleague who specializes in handling transmission problems. As of this writing, my car is still giving me headaches and still draining my bank, but the point is that I am amazed how professional, fair and honest the company is being run. Kudos to the team!
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