The Restaurant Biz is tough. You only get one chance to make a first impression. My first impression of this place is not so good. My incredibly simple order was a bowl of soup and a small salad. Nearly 30 minutes later, my meal arrived. The place was not busy, about 1/3 full. There was no indication that the person waiting on me was concerned at all. She represents me in the kitchen. She should be on them to get the simple order out. Again, soup and salad. Should have taken 5 minutes. Lunch needs to be pretty quick. There was no apology, no explanation for the long delay. The salad was above average and the soup was quite good. Service must improve or customers like me will travel to one of the dozen other places near the square where I can get good food without a half hour wait.
*** UPDATE I returned to give them another chance. Today's lunch was served much quicker and the waitstaff apologized for my last visit. The salad was delicious: The Continental and the Beer and Cheese soup was hot and good. my only slight complaint today was that I was asked if i wanted a refill, then was charged for that. I didn't expect that, but it may be on the menu. not sure. 12-2-10