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| - I have been going to Sammy's for a little less than a year after finding it on restaurant.com. I liked it enough to purchase additional coupons for it, but I would only go once a month or once every 2 - 3 months. I live on the West side of town and this is on the East side of town so it wasn't all that convenient..
I had gone the other day after picking up a friend from the airport and when I presented my coupon I was told that as of November 1st, he, the owner was no longer going to accept the coupons. I said I had more coupons at home. He said I should bring in what I had and start using them before Nov 1st. I had 5 more coupons.
The next day I called him to verify the use of the coupons. I also asked him, since he wasn't going to be accepting them anymore can I use more than 1 since there was going to be 4 of us going there the next day. He said, "one coupon per email per day". I said fine.
Next day rolls around and I bring in 3 friends, he said I wasn't going to be allowed to use them. He said the rules state 1 coupon per month. I said but you told me the other day, PLUS I called yesterday. All he could do was repeat the rules of restaurant.com of one a month. He said he loses money every time the coupons is used. After he and I both were repeating each other in frustration, I finally got him to admit, "well, I changed my mind".
At that point, my friends who I had also just picked up from the airport started to chime in to tell the owner off. I was quite embarrassed that this was happening in front of my out of town guests. (After I had told them what a great place this was for pastrami).
At that point, we decided not to give him our patronage. I will never be going back there again so his statement can hold true...he will lose money.
I would have been perfectly all right if he did not say to me to bring the rest of the coupons in or to tell me when I called that I wouldn't be able to use them. NOT for him to tell me AFTER i get there. How inconsiderate!
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