Bought a laptop for my daughter here. The hard drive failed but luckily I had the warranty. I took it back for them to install the new hard drive, but found out later that they didn't activate Windows. I called them and they said I'd have to bring it in or ship it (now living in California) because there is nothing they can do over the phone. All I needed was the product key. Luckily, I started taking the laptop apart and found the key sticker in the battery compartment. The activation is something that the tech should have done, or at least tell me to look for the sticker in other places. Seems like a way to get extra business from someone who doesn't deal with computers much. I wouldn't recommend this place.
By the way, there are 3 positive reviews. 41 negative reviews that fall under "not recommended" so they don't show up initially and don't affect the rating. Seems like these guys at least know how to manipulate yelp.