| rev:text
| - Not impressed.
I will say, the place seemed well laid out and easy to navigate without any help from the staff, which was probably a good thing since not a soul approached us the entire time we were there. From what I could gather, they were too busy rounding up carts in the empty parking lot, so I guess that's what's important?
At least with the good layout, we easily found our way to the wood flooring we were interested in looking at. While I liked the display and the fact that they had several varieties installed on the ground for walking on, I couldn't help but wonder why they weren't better identified or at least cross-referenced somehow to the product on the shelves. Like something you see on the ground and the way it feels under foot? Good luck figuring out which product it is!
The samples themselves were another story in good thinking coupled with poor execution. They have a decent shelving system with an entire grid full of samples, but there are several issues that make it not so user friendly. First and foremost, it literally starts at your feet, about an inch off the floor, and works up to about waist high. That might work well for hobbits that want to peruse some oak flooring samples at ankle height, but for the rest of us normal humans, it kind of sucks. Why do I need to get on my hands and knees to fetch samples? What's more, many of the samples were stacked in their respective sections upside down, making it impossible to see the color/grain of the wood without taking one out and flipping it over. Why, oh why, would anyone in their right mind conceive of stocking the samples this way? You had one job, right? On that note, there are no samples available for the numerous 'special order' flooring options that they have on display. Why, oh why would you not provide samples for these? We actually saw one we liked, but no sample, no sale.
Another thing that surprised me was that they actually charge money for their flooring samples here. It's not much, under a buck, but come on. The big box stores give these out for free, and so do a lot of other places. The whole thing chaps my ass not because of the money, but because I now have to get in line and wait to pay. Normally that wouldn't be a big deal, but the lines seem to move incredibly slow at this place, so it just feels like salt in the wound. Speaking of, after standing in line for what seemed like way too long just to buy some samples, an employee looked over at us and asked, "Are you ready to check out?" Is there a more asinine question you can ask someone who is currently (and has been for some time) standing in a checkout line? And no, nobody asked if we found what we were looking for or had any questions, just took our money and sent us on our way. Couldn't have given less of a shit if they tried.
The last thing I'll mention is that while we were there, we saw not one but two pit bulls being walked through the store by their degenerate owners, who obviously just wanted to let their dogs stretch their legs and had no intention of buying anything. Obviously not service dogs, and I can't imagine I need to point out to anyone the sheer idiocy of letting people bring dogs into a place with wood flooring stacked up everywhere. Hope you like your product with dog piss all over it!
Not really any customer service to speak of, poorly thought out product displays, charging for samples (if they even have them) and letting people use the store as a dog park? No thanks.
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