Wish I could give a negative star rating.....I almost broke a blood vessel in my forehead getting mad. We had a very painful/goofy sales experience with them a few months ago. My wife still cannot stop talking about it. When we bought a Jayco trailer (someplace else) I lost my memory and brought it here for service. They are a major Jayco service provider in the area......one goofy sales guy probably didn't represent the whole business....that was my thinking anyway. So now maybe one goofy service manager probably doesn't define the total business either, but crappy service is still crappy service. Save your blood pressure pills and take your trailer down the street to Cassone's RV, formerly known as Smooth Finish.