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  • Not very impressed. Took about 15 min to be seated... we were the only ones waiting and it wasn't busy at all. Once food was ordered it took about 30 min to get our food. Drinks came out quick but in two waves. The food was ok considering the egg on two Royal Robin Burgers were not cooked throughly. They also brought out the wrong fries (ordered garlic fries) and the fruit for two of the kids meal had "to be cut" so it did not arrive with the food (we waited 30 min for our food you would think the fruit would be the easiest thing to plate). While walking to the bathroom you can catch a glimpse of the kitchen... let me tell you... you can see an over flowing trash can, trash and food on the floor. The bathroom wasn't any better... it was dirty... trash on the floor and over flowing trash cans. You can see staff talking around the kitchen and sitting in the back booths drinking soda. Maybe they are coming off shift or taking a break? Who knows... it's about 0845 on a Thursday night... if it's just staff sitting around they can help tidy up a bit... Very disappointed. However our server was quick to fix things and the hostess was pretty nice. This isn't the first time we have been to this location and always given them the benefit of the doubt... even after getting a glass of Ice Tea with a lipstick stain on it (my husband doesn't wear lipstick)... So was it clean or did they give him someone's else's glass... not sure if we will come back to this location. Should have taken pictures.
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