My husband and I had a leak in our kitchen and needed a leak detection. Since this is a family business, the son James came out and charged us $250.00 to detect and marked the area where he detected the leak. He told us that we would be refunded if the leak was off by over three feet. We were trusting, and did not get this in writing (very stupid of us). He also said it would cost 2375.91 to fix the leak. We decided to go with a local contractor we knew and James was off by over three feet; our wood floors had to be torn up and the job was more than the appraisal. I called and spoke with "Linda", James' mother. I politely explained what had happened and she yelled the issue out to her husband as I was on the phone. Of course they would not refund our 250 or even listen to reason. I am not surprised but I still live in a fantasy world where your word is your bond. She was rude and arguementative and I would not recommend this company to anyone. Even a small attempt would have gone a long way. I told her I was going to the BBB and would post my thoughts on line and she didn't care.
Vegas. Gotta love it.
Jackie V.