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| - I'll start with stating I was not going to leave a review however issues persist and we are going to make it public after 9 1/2months of the run around.
Derrick, whom no longer works for Seven apts/Greystar was a warm and very friendly guy. He did everything that he could to make our first bad experiences on this property a little better through compensation. (Maybe he was the smart one getting out right away) The new management stepped in about our 3rd month here. This property had a RM working it for a few weeks. The new manager had his work cut out for him to clean up all the issues. He is a friendly manager and will tell you what you want to hear. This has become the problem. He has yet to resolve our move in check list, our storage unit that was given to us per previous manager was re-rented and key given out without notice to us.(our items were stolen and Seven claims no responsibility for), and promises to resolve ongoing issues just continue. I like the guy, but you can only take things not getting resolved for so long before you feel its an act.
We were the first ones to look at the property and first to move in according to Derrick. Our move-in date kept getting changed and this caused a HUGE issue with the property in the Biltmore that our lease was up on. Because of the property being unfinished and still not released by construction, we were told things incorrectly. Those things we were told we would have that you will NOT find in this luxury property are Stainless steel appliances, flat top (glasstop) range, or high end kitchen faucet. You will find instead black lower end refrigerator / dishwasher and coil burner electric range. The kitchen faucet is the standard cheapo .. and ours has broke off twice already and is loose again. These are NOT LUXURY apartments, and I do question what legality standing they have to classify them as such. Is it the linoleum fake wood floors, the cheap Formica counters, low end appliances. Just more false advertising, in my opinion. If it was granite, high end appliances, or even wood flooring...maybe then Luxury. The only thing super nice is the clubhouse and pool area (until damages were done by tenants)
With any new construction, issues are sure to be there. We turned in a list of big issues we wanted corrected nine (9) months ago. However, those have not been addressed yet. This alone is the reason for this review! Also, we have had to fight for those things that were promised to us upon signing the lease. NOTE: GET EVERYTHING IN WRITING! Do Not take verbal promises.
Also as stated in other reviews, some amenities have been changed without notice. We have pest issues with crickets and scorpions. Yes you are bill monthly in the rent bill for this service that is never provided. Yes, we have asked for such services and they are NOT provided...again the reason for this review.
As for previous reviews about noise around the pool and why would someone complain if they live by the pool. I will answer this one for you. Management on this property promised well built sound proof construction and ensured us as tenants that we would not hear noise from the pool area. Let me also state the rent is $1050-$1400 or so depending on the unit, so peace and quiet is not part of that rent???? Let just get this out there. These are NOT sound proof by any means. So be prepared to be disturbed at all hour. Yes, you get a double dose. Once late at Night from all those loud drunks at the pool til 2-4am yelling, playing music, or whatever and then the kiddos arrive at 8-9a in the Morning, so if you don't have to work at the crack of dawn..good luck sleeping in or getting any sleep. You hear everything thru the windows/sliding glass door to the patio. Now let not forget the LEASE states no more than 2 guests (management says 4 is ok) which is Fine, but NO ONE follows it and Management has done nothing to resolve the HUGE Parties. I Guess its ok to invite everyone on your Facebook and have them show up at 11p in groups of 40+ at a time from same resident.. AS Far as Security to call and take care of the matter, NONE. Yes that too was promised several times. That has NEVER Happened. Countless Health city violations with pets in Pool area too can be observed.
I agree with previous posts about crime on this property. Beware! Just this last weekend a large bag of Meth was in the hallway, so if you have kids here be concerned. This is not a joke I'm sure you can inquire with the police department on crimes on this property. Cops were called and police report on file as well as verified by officers the drug found was indeed Meth... with this and many other issues like public sex acts, break ins. This property has gone downhill in a short period of time.
BEST ADVISE, Stay Away. This place has been the worst place in my 12yrs I've lived at in the valley. We will find somewhere that actually is "Luxury" and can keep the property safe.
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