Rude old lady at the front desk at 6pm. She will let you wait outside in the cold till she finish what she is doing before she opens the door ( door locked after 5pm.) An old man, older than her was outside asking to be let in and when one of the patients say they can open it ( really no big deal) she says NO . Okay I understand trust issues but not if the person in that outside door is 80 yrs old. It was cold today and raining. If that was my mum or pops outside id be pissed off, 3 stars is for the great lady that did my sons MRI :)