The buying experience with any dealership, I found it to be as expected. The reason I gave them a one star was their after care in the VW department. I complained in a letter form of my various complaints, with a cc to Volkswagen headquarters. The local dealership never responded to my complaint. However, the corporate office did call but can't help because the dealership is locally owned. I would avoid this dealership due to their rating coaching and lack of care after the sale.