I contacted them at 7:22 am. They said it would take approximately one hour. They have a tracking app they text you so you can follow the driver. He came close and then started going away. I called there office, they contacted the driver who said the GPS tracker was not working, just another lie. He arrived at 9:53, asked me how long I've been waiting and I responded 21/2 hours, he actually told me no I have not! I asked him when he was dispatched and he said he couldn't remember!!