I am currently a Sprint customer. I've walked into this store location 4 times total. I have never, EVER found solution to my problems or answer to my questions. I've given the staff and Sprint store system of operations many chances to rise above their short comings without success. Although most of them are friendly, there's a long wait for you to be heard, than they direct you to have your issue assessed and it takes forever. I went to have my plan renewal the last time, waited for 25 minutes and walked away. They could benefit from some changes.