Received a call on day of service, one hour before the appointment time stating that we missed our appointment the day prior and that they would try to have someone there today, unknown what time they would make it. My response was I was home all day yesterday, and no one had showed up anyhow because it was not scheduled for yesterday. Question: If we missed our appointment yesterday then why are you calling me today to reschedule our "today's appointment"? Lady was very rude. Actually trying to argue with me. So I hung up on her. Then she called me back to try to berate me. Telling me she is refusing service at this point and would not be rescheduling our appointment. Any reputable company would go out of their way to make things right and keep a prospective customer. I completely understand why they have such horrible reviews. Will never use there service. Wasn't going to by choice, warranty company referred them. Horrible service. Rude people.