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| - Sorry for the length in advance, but since the office literally has no email to contact them to address issues, this public forum is my outlet to voice my concern and extreme dissatisfaction for this office's staff, assistant's and complete lack of care, sympathy, knowledge and professionalism.
**First of all, Dr. Kale and the nurse that draws blood were amazing. The ONLY good parts about this entire office.**
This was my wife and I's first pregnancy, and subsequently our first miscarriage. I have only gone to this office three times, but from the first moment I walked in, was not impressed, but for the sake of my wife and our excitement of now being pregnant, didn't say much. Whoever decided to board up the receptionists desk and allow the office assistants to casually sit cross legged on a chair with iPads, seemingly upset that people walk in and make them get up, was a horrible decision. Lacks professionalism. I get the whole Apple modern thing, but this is a professional medical office. Big difference. I did not feel comfortable or taken care of from day one. It was like walking into a retail store with minimum wage clerks with attitudes forced to get off the chair and greet us.
The first two visits were ok. Confirmed we were pregnant, my wife drew blood, had an ultrasound, couldn't see anything because it was too early.
But the third visit is what ruined our relationship. First of all, the office didn't even schedule my wife (though they gave us a card with the date and time on it). So from the moment she came in, she appeared like an inconvenience to them. It was obviously they were trying to rush her through everything. So she sat and waited. I'm sure Dr. Kale wasn't even told about our situation. My wife waited as they "found time to fit her in"....even though they already scheduled her to come in that day (and didn't schedule it). She finally got in to the ultrasound room. The lady was extremely rough with her. Then towards the end, my wife asked her if she saw anything or heard a heartbeat. The technician responded with a non-too subtle or compassionate, "I see no pregnancy". Left it at that. So now my wife and mother in law are left to wait for the doctor (who knows how long since she again, wasn't scheduled correctly) in nervous anticipation.
They send another doctor in. She basically tells my wife of the miscarriage. She didn't really give her any other information as to how to handle it, what to do next or any follow up appointments necessary. Nothing. She then said my wife could do another pee pregnancy test to confirm. My wife did. And waited. And waited. This is when I arrived. I was at the dentist getting a crown, so I was already tired and frustrated. We waited longer. Finally, my mother in law went out to ask. She was greeted with these unbelievable comments. "Oh, no one has come in yet? Yeah, she's not pregnant. You can go now".
Amazing. No compassion. No sympathy. Not one person in that office had the decency or care in the world to come talk to my wife and me and explain what had happened or even the results of the new test. Then, we were swiftly escorted to the door, again reaffirming our "inconvenience" to them by coming in unscheduled (remember then did schedule us and screwed up?).
This office has no professionalism. Not one person showed any medical training or customer service. They were rough, non-caring and frankly, didn't show any interest whatsoever in my wife's condition or situation.
Since Goodman & Partridge has no email to contact the office manager and I certainly don't want to call, because that will be an unpleasant phone call for them. I am doing this review. We are never coming back to this office, nor if any of my family or relatives. We are currently searching out new doctors and offices. Judging by other Yelp reviews, this office is just terrible. If Dr. Kale ever starts her own practice, we will be the first in line to join her, as she was the only good thing about this unprofessional and rude office. I sincerely hope someone from the G&P office sees this, addresses my concerns, cleans house and makes some changes. I would never in my life wish the service we got on any other woman in the world. This was supposed to be the happiest time of our lives, and it turned a sad situation 10 times worse with terrible service and professionalism.
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