We showed up Saturday evening without an appointment and of course they were booked out. Jon, the only person who was working, took down our number and said he would try to squeeze us in between the two remaining appointments anyway. He called me after a couple minutes of waiting and took us in for our photo session. Jon was very patient and understanding with our kids. We did a ton of poses and he changed the background and added props during the sessions as well. Photos came out great! Ask for Jon, he has worked there for the past 3 years and is a definitely a valuable asset to the company!