I am comparing this to my experiences while staying on the Strip...
Normally, I book my stay at the Cosmo, but this trip, I decided to stay downtown since my parents are staying at the Cal.
Whenever I ask a strip casino a question using their online inquiry via their website, I have always received a response. Always.
I asked Main Street Casino a question and never get a response. Poor customer service. I even left a voice mail for the casino host. No call back.
Safe to say, I did not and will never stay here or patronize this establishment with my gambling $$.