Went here with my BF and friend last weekend. I love SmashBurger, but I don't think I could go back after this experience.
The line was atrocious and they had a single register open. We had to wait forever for our food and they got two of the three orders wrong. On mine, there was no fried egg. Okay, easy fix.
But the other one...my friend ordered Smash Tots and got Smash Fries. The staff dropped the basket so fast we had to flag somebody else down to tell them. She had my friend move her burger to a napkin, then took the basket of Smash Fries back to the kitchen. When the Smash Tots come out, we ask what happens to the wrong orders. The staff member baldly says "Oh, they go out on the next order."
So, food has been left at a table. It's then taken back to the kitchen and re-used, colder than fresh made and with who knows what germs are on it after some other customer's sneeze or whatever was on their fingers after they stole a few fries. Can you say health hazard?
Never again, SmashBurger. That's disgusting.