| rev:text
| - It is so nice that in the palm of our hand we have a hand held gadget that connects us to the World. But when something goes wrong with these devices and they revert to a book weight, I take these words back.
In late December during the season of giving, my ailing Galaxy S5 was giving me a headache. The headache was that more frequently when I turned on the S5, a dark screen welcomed me. How can you write reviews, do check-ins, and take pictures with a dark screen? You cannot! Twice I would take my ailing device to the Wireless Doctor.
I am no stranger to the area of the Wireless Doctor. There had been several times that I was a few hundred feet away from it when having breakfast in the Gibson Road Dunkin Donuts.
What I really appreciate about the Wireless Doctor's business model is that the customer leaves their phone at the shop while the technician performs a diagnostic on the problem. The nicest part about it is that their is zero charge unless the customer agrees to the repair.
In late December I walked inside the Wireless Doctor two times. Both times a friendly man greeted me then explained that I would need to drop off the phone so they would diagnose it, and report back at the scheduled time to find out the result of the diagnosis. The first time I opted out deciding to try a factory reset and a few other opinions. The Galaxy S5 never regained its health. The following Saturday, I was back.
I arrived around 10 am before the technician reported to the shop. The friendly man that checked in my phone informed me to return at 1 pm. No sweat! Dunkin Donuts was a few doors down. After a caffeine boost, I returned to the shop. The technician was still in the process of diagnosing the S5. I was nicely informed to return in an hour. No sweat! Hi Coffee was around a mile away. After an additional caffeine boost, I returned to the small shop off Gibson Road between I-215 and American - Pacific Drive.
Now I was talking to the technician Ed who had the S5 hooked up to a computer adjacent to the counter. He let fall that the S5 kept getting the dark screen. If he took out the battery and put it back in it would briefly turn on. Ed admitted that he rarely got these type of smartphone problems. The only way to go was replacing the screen which was not a guarantee that it would fix it. There was no up selling. Both technician and customer agreed that it was time to put the phone to rest. Ed was also patient. Just like many owners of a dead smartphone would ask, I inquired if a virus caused this. Ed said that it wouldn't be a virus because the factory reset would of fixed the problem.
Although I don't have many kind words to say about my new book weight, I have a few to write about Wireless Doctor. I appreciate that they took the time to diagnose my phone without charging me a penny (the worth of my motionless S5). Additionally I appreciate the helpful and easygoing employees that I dealt with.
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