I am giving a five star rating based on a single warranty service visit. As that is all I have to go by, it was a legit five star experience.
I bought a 2009 Ridgeline with 23K on it, so plenty of warranty left. When I drove the vehicle home, I realized the headliner (the moulding that holds the top/center brake light that is as wide as the entire car) vibrated at 75 mph.
I took it in to Findlay Honda on Auto Show and the Service Rep told me that this would be covered under warranty. He then brought a mechanic out to tell him eactly what parts he needed to order. I very much appreciated it because the mechanic had him order any part that COULD be broken in the assembly so he had all the parts when he went to fix it. Basic concept, but how often does that NOT happen? They also ordered the driver's door seal that had been torn.
They called me three days later and had my car in and out the next day. I had them cut a spare key for me and it works great. It has been several weeks and the repairs are still perfect.
I have lived in Vegas for over a decade and my experience with the Findlay group has been good. Findlay had a Saturn dealership across the street from this Honda place, and they used to let our Book Study Group use their Community Room for free, and I very much appreciated it. Now I've had good service from their Honda dealership.